Reporting data is not updating in the BrainStorm Admin portal.

Incident Report for BrainStorm

Postmortem

On Saturday, July 25th there was an outage on one of our 3rd party services which broke the process that refreshes reporting data.
Once their outage was restored, we were able to update our data to reflect the correct status.

Posted Jul 27, 2026 - 10:56 MDT

Resolved

This incident has been resolved.

Posted Jul 27, 2026 - 10:53 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 27, 2026 - 10:43 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 27, 2026 - 10:34 MDT

Investigating

We are currently investigating this issue.

Posted Jul 27, 2026 - 09:28 MDT

This incident affected: BrainStorm Admin Portal (Reporting).