On February 9, 2026, customers experienced an inability to log in to the BrainStorm platform for approximately seven hours. The issue was caused by an infrastructure change that was mistakenly applied to a production environment, resulting in the removal of a database supporting the authentication service. The impact was limited to login access; all other platform services remained operational, and no customer data security or privacy issues occurred. The affected database was restored from verified backups, with a small amount of recent data reconstructed using audit logs to ensure full accuracy before service was restored. To prevent recurrence, we have strengthened isolation between production and non‑production environments, added deletion protections to critical databases, and introduced additional review and approval controls for infrastructure changes. All services are fully operational, and ongoing monitoring confirms platform stability.